“The Criogênesis ERP brought end-to-end traceability and reliable reports. Month-end close got 55% faster.”
Operational support for systems that must keep running
Discuss support scopeMicrosoft 365 Administration
- • User, mailbox, group and license management
- • Teams, SharePoint and OneDrive configuration
- • Security baseline and admin controls
Endpoint and Security Operations
- • Device onboarding, monitoring and patching
- • MFA, antivirus and endpoint protection
- • Backup, recovery and incident readiness
Cloud and Infrastructure Support
- • Cloud, hosting and integration operations
- • Network, DNS and domain management
- • Monitoring, documentation and support tickets
Support scopes built around your operating reality
- • Microsoft 365 and account administration
- • Basic security baseline and monthly review
- • Remote support for common requests
Best value
- • Priority support with endpoint monitoring
- • Patch, backup and access control routines
- • Quarterly roadmap and risk review
- • Advanced cloud, network and integration support
- • SLA-driven support and documentation
- • Integration, automation and modernization backlog support
Typical inclusions
- • Remote help desk, admin changes and troubleshooting
- • Security checks, backup status and system documentation
- • Cloud, Microsoft 365 and infrastructure coordination
Scoped separately when needed
- • Large migrations, custom development and major redesigns
- • Hardware purchases, licenses and third-party vendor fees
- • On-site work outside the agreed service area





























